SHIPPING & PAYMENT INFORMATION
Last updated: 17.02.2026
This page provides information about shipping, delivery, and payment options available in our online shop.
1. Shipping Options & Destinations
We offer shipping to customers within the European Union and selected international destinations.
Available shipping options and delivery services depend on the destination country and will be displayed during checkout.
2. Supported Shipping Zones
We currently ship to:
If your country is not available during checkout, please contact us before placing an order.
3. Shipping Costs
Shipping costs depend on the destination country, package weight, and selected shipping method.
We offer the following delivery options:
GLS Standard Shipping
€5.00 per order
Estimated delivery time: 1–3 business days
DHL Standard Shipping
€5.00 per order
Estimated delivery time: 1–3 business days
FedEx Express Cyprus
€7.00 per order
Estimated delivery time: 1–2 business days
All domestic shipments include tracking. You will receive your tracking number via email once your order has been dispatched.
We ship to multiple European countries including Germany, Belgium, Denmark, Estonia, Finland and others.
GLS Standard International
€17.00 – €25.00 (depending on destination country)
Estimated delivery time: 3–8 business days
DHL Standard International
€17.00 – €25.00 (depending on destination country)
Estimated delivery time: 3–7 business days
All international shipments are fully trackable. Tracking details will be sent by email once your parcel has left our facility.
No order will be shipped without the customer’s confirmation of the applicable shipping costs.
4. Order Processing & Delivery Times
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery times vary by destination and shipping method and are provided during checkout.
Please note that delivery times may be affected by customs clearance, public holidays, or force majeure events.
5. Customs, Duties & Taxes
For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping costs.
6. Right of Withdrawal & Returns
Consumers within the European Union have the right to withdraw from the contract within 14 days without giving any reason.
Details regarding returns, refunds, exchanges, damaged items, and lost packages are provided in our Return Policy: trailcraft.company.site/products/pages/returns
which forms an integral part of our Terms & Conditions.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately.
We will work with the shipping provider to investigate the issue and provide an appropriate solution in accordance with our policies.
8. Payment Options
We offer the following payment methods (subject to availability):
The following payment methods are available at checkout:
All payments are processed securely via Stripe’s encrypted payment infrastructure.
9. Payment Requirements
Payment must be completed in full before the order is shipped.
We do not accept cash on delivery or bank transfers unless explicitly stated during checkout.
10. Secure Payments
All transactions are encrypted using industry-standard SSL technology.
TrailCraft does not store your credit card details. Payment data is processed directly and securely by Stripe.
All payments are processed in Euro (€).
If your card is issued in another currency, your bank may apply exchange rates and additional fees.
12. Contact Information
If you have questions regarding shipping or payments, please contact us:
TrailCraft Cyprus (Operated by Cyprec IT Solutions Ltd)
Director: Pavlos Batziakas
Registered Address:
Saixpir 14, Minda Hariklea Court 401
6027 Larnaca
Republic of Cyprus
Company Registration Number: 451497
VAT Number: 60026458G
Contact:
Pavlos Batziakas
info@trailcraft.eu
+49 176 22359263
Company Registration Number: 451497
VAT Number: 60026458G
Contact:
Pavlos Batziakas
info@trailcraft.eu
+49 176 22359263
